Hi, first time post so hopefully clear.
We had a similar experience last year with our DS who took the paper at KEGS (one of the smaller rooms).
Firstly, we have a letter from the CSSE which states that
Children could either write their workings on the Verbal Reasoning question booklet or on scrap paper.
This applies to last year, so I would contact the CSSE to clarify that this still applies.
We asked if our DS could take the alternative VR paper as we felt he had been disadvantaged. The CSSE refused this request as it is a matter of policy that once a paper has been started, the alternative cannot be sat.
The CSSE did pass our complaint to the individual school - ie. KEGS - for investigation. The school did respond reasonably quickly, and to subsequent letters. The school did admit that the invigilator had used an
script for the VR which did not mention the question booklet. I suspect this was on the front of the VR question paper. The CSSE provides a pack of instructions for each invigilator. The CSSE pack includes mandatory scripts for the invigilator to read out (word for word) before each paper. The VR script included the statement
You can do your working out on either the question booklet or on the rough paper
. The invigilator did not use this script.
I won't go into any more details on this as this was last year so again things are probably different this year.
If you to pursue this, I would suggest do everything in writing (keep copies of your letters and any replies). Do not assume anything, try to confirm information from another source, be tenacious. Go through with your DD exactly what instructions were given to your DD (did she, or anyone else, ask any questions) - this can be difficult as taking an exam is stressful. It may be useful if you can find anyone else who was in the room. Best to do this all as soon as possible as people forget details over time.
In our case we decided not to appeal as our DS got a place in Westcliff which we were (and are) very, very happy with.