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PostPosted: Thu Dec 17, 2015 12:00 pm 
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Joined: Tue Aug 16, 2011 1:47 pm
Posts: 1492
Does anyone have any problems each time they try to enter their child's dashboard?

I have been having problems with this every time I try to enter. It is a requirement that the password needs to be changed every 180 days, and the password cannot be the same one as the one you had before. But this is becoming a bit frustrating. I can understand the safety issues behind it, but it is a bit difficult. Hours trying to see your child's report on a computer system that has a mind of its own is difficult. It is after much help from the ict dept that I am able to go into it. But I couldn't see what I wanted to see last time even after the ict help. I was able to get in but there was nothing on the page. What could be the problem with my password? I do enter a capital letter, a symbol, simple letters more than 6.
But it keeps stating

'You could not be logged on to Forefront TMG. Make sure that your domain name, user name, and password are correct, and then try again'.

I also get this after trying to change password.

'Either the user name or old password is not valid, or the new password does not meet the minimum complexity requirements. Please try again.

Your password has expired and must be changed. Please change your password now'.

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PostPosted: Thu Dec 17, 2015 12:32 pm 
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Phew!!! It is working now.

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PostPosted: Fri Dec 18, 2015 8:24 am 
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Joined: Wed Aug 25, 2010 2:58 pm
Posts: 496
I have had the same problem for the last 18 months. Even with the correct password, the dashboard is blank or won't load. DD gets to see TA data first at school so takes a photo of it on her phone.


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PostPosted: Fri Dec 18, 2015 9:00 am 
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Joined: Tue Aug 16, 2011 1:47 pm
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DD writes it in her HW diary and I am able to see her levels but not as detailed as you would get on sims with any teachers comments.


It is not working now.

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PostPosted: Tue Dec 29, 2015 10:44 am 
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Joined: Tue Oct 18, 2011 11:38 pm
Posts: 324
Teacher's reports are only available at the end of the each academic year. TA1, 2 & 3 only indicates your DD's current levels, any celebrations or concerns. In TA3 at the end of Year7, all DDs will be set a end of KS3 (Year9) targets for each subjects.


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PostPosted: Tue Dec 29, 2015 10:49 am 
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Joined: Tue Oct 18, 2011 11:38 pm
Posts: 324
SIMS learning gateway does have log in problem occasionally so don't worry and just try to log in again at a later time. :D


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PostPosted: Thu Jan 07, 2016 10:53 am 
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Joined: Sun Feb 06, 2011 4:10 pm
Posts: 522
This happened to me too. I was using Internet Explorer. Didn't have problems using Chrome though. Try a different browser.


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PostPosted: Fri Mar 11, 2016 10:12 am 
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Joined: Tue Aug 16, 2011 1:47 pm
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Firefox is the culprit. Don't know why I go back to it, I had so much trouble trying to get in to the Essex LEA website three years ago with this browser trying find out the allocated school. The firefox icon looks nice though on the screen.

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