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PostPosted: Sun Jan 23, 2011 3:49 pm 
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Joined: Fri Feb 20, 2009 2:05 pm
Posts: 103
Hi
Iam not sure whom to address this query directly to ,hence putting it up on the forum.

I had bought the vocabulary builder from this site.Instead of ordering the CD I had downloaded the software directly on my laptop.Now the drive on which I had downloaded it appears to have got corrupted and I cannot access the vocabular builder any more.Please can someone guide me in terms of what to do in such a situation ?

Many thanks in advance
Queenma


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PostPosted: Sun Jan 23, 2011 4:35 pm 
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Joined: Mon Jun 18, 2007 2:32 pm
Posts: 6966
Location: East Kent
I've passed details on to the programmer..


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PostPosted: Sun Jan 23, 2011 4:48 pm 
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Joined: Fri Feb 20, 2009 2:05 pm
Posts: 103
Thank you yoyo123
Regards
Queenma


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PostPosted: Sun Jan 23, 2011 10:00 pm 
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Joined: Fri May 25, 2007 10:22 am
Posts: 941
Hi QUEENMA,

Thank you for your purchase. Please email us about the problem to 11plus[at]elevenplusexams.co.uk with your order reference. Thanks.


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PostPosted: Wed Jan 26, 2011 10:42 pm 
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Joined: Sun May 09, 2010 12:04 pm
Posts: 2611
That's great to see that if we have a problem with the downloaded version, we can receive some help!

I was precisely wary of buying this vocabulary builder as I am afraid of having to wipe our hardrive when to many freezes occurs... and lose the data of this activity at the same time...

So we do get the possibility to download it again if the necessity arise?


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