Aha - I have just found the paragraph I was looking for on the LGO website http://www.lgo.org.uk/FAQs/#_25
. (The bold type is mine):
My complaint is urgent â€“ can you give it priority?
The law does allow the Ombudsman to investigate some particularly urgent complaints without giving the council the opportunity to respond to the complaint first. We normally give priority to complaints where there is an immediate risk, such as the threat of eviction, a bailiffâ€™s visit, or a school admissions complaint where a child has been refused a school place. (In the latter case, if the complaint were put through the councilâ€™s complaints procedure before the complaint is considered by the Ombudsman, the school term would probably have started before the investigation was completed and the interests of the child would be actively harmed.) Otherwise we will allocate complaints in the order in which they are received. If you think you have an urgent complaint, ring the LGO Advice Team to discuss it.
Get on the phone - today if possible!