In February our phone was cut off (after weeks of phone issues with Sky where we could not receive calls). When I asked why the phone was cut off they said that our phone bill for that month (Feb) was Â£1700.
After a few days we discovered that this was the fault of the ADT alarm we had installed a few months prior (With which we have HUGE issues). Basically the alarm had been calling out to ADT 70 times per minute; every minute, hour, day for 30 days.
I called ADT to get it sorted. The lady i spoke to was good, responsive and said I should receive a cheque in 3 weeks. This was in mid March.
I still have not received the cheque; Sky have taken their payment and I am left being signficantly overdrawn.
I am so sick of it and lost on what to do next. To make matters worse, I am paying Â£20 per month for ADT - for an alarm that doesnt work and one which i refuse to reactivate until i receive the payment.
Any advice? I am exhausted from this whole experience and just want to bury my head in the sand - but also angry and want all this to go away.