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 Post subject: Onetel
PostPosted: Wed Oct 23, 2013 11:24 am 
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Joined: Sat Mar 06, 2010 11:39 pm
Posts: 2080
I used to have an account with them years ago. Then out of the blue, I received a bill for 1p, plus an additional £1.90 because it was a paper bill. In theory it's been sorted - 'Benny' tells me that they are having lots of problems with their billing right now and that I don't have to do a thing. I suspect, however, that I'm going to have to follow it up with a letter. I really hope this isn't the start of some huge problem. I have visions of some bailiff waiting to grab our cheap IKEA furniture.


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 Post subject: Re: Onetel
PostPosted: Fri Oct 25, 2013 5:53 am 
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Joined: Sat Mar 06, 2010 11:39 pm
Posts: 2080
Hmm ... the money has been taken already. We're trying to work out how. Obviously we used to pay by direct debit and somehow after years of inactivity they've managed to start it up again. OH has cancelled it. It'll be interesting to see if money goes out next month too.


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 Post subject: Re: Onetel
PostPosted: Fri Oct 25, 2013 7:13 am 
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Joined: Tue Dec 18, 2012 10:59 am
Posts: 3579
O2 billed me £15.65 for late payment last month because i ended one contract and started another, but their admin left a one day cross over...so in theory i had two contracts (on the same phone)and they wanted payment for both.

I ignoredi the paper invoice, thinking the new dd would over ride it, and they passed it to a debt collector :shock: i the got v cross with a poor chap on the phone sitting 2000 miles away somewhere, until he transferred me back to the uk, and they sorted it out, credit rating unaffected. So please do check your statement, and make sure you write to the bank as well, because if they ask for a dd and it is rejected twice it apparently automatically fires of a threatening letter.


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 Post subject: Re: Onetel
PostPosted: Fri Oct 25, 2013 7:27 am 
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Joined: Sat Mar 06, 2010 11:39 pm
Posts: 2080
Thanks for that. It's partly OH's mistake (don't tell him I said that) because he never cancelled the direct debit all those years ago.


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