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 Post subject: ParentPay
PostPosted: Mon Sep 08, 2014 3:58 pm 
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Joined: Tue Mar 04, 2014 9:06 am
Posts: 123
hello
Can anyone help me? Parentpay school dinner money, TGS. When i log in, i cannot see what my daughter has bought? does anyone else have this issue? When i click on FAQ, i find nothing ?

many thanks


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 Post subject: Re: ParentPay
PostPosted: Mon Sep 08, 2014 4:26 pm 
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Joined: Fri Oct 30, 2009 11:08 pm
Posts: 1226
I can see what my daughter bought last week, using the menus and choices tab, however there is often a delay, so at the moment it is not showing what she bought for lunch today.
It is also a bit misleading at times, for instances all bottled drinks at her school show as coca cola, which she hates! Also if anyone knows what Np stands for I would love to know.


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 Post subject: Re: ParentPay
PostPosted: Mon Sep 08, 2014 4:29 pm 
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Joined: Tue Mar 04, 2014 9:06 am
Posts: 123
Hello
thanks for the reply when i click on menu & choices, calender dates has red mark next to it, and says NO data available? she had lunch 3 days last week and today. Just searched FAQ again, and its says may be Tiffin Girls does not provide that information? hmmm


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 Post subject: Re: ParentPay
PostPosted: Mon Sep 08, 2014 4:36 pm 
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Joined: Fri Oct 30, 2009 11:08 pm
Posts: 1226
I would guess that means that their tills are not uploading the details of what is bought, only the amount spent. Has the amount of credit gone down?


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 Post subject: Re: ParentPay
PostPosted: Mon Sep 08, 2014 6:35 pm 
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Joined: Tue Nov 17, 2009 6:16 pm
Posts: 129
Hi

I've been dealing with Parentpay for lunches, trips, etc, since Y7. I think it's great as very rarely have to hunt around for money for school. Anyway, this information has never been uploaded at at our school, as far as I am aware. You can, however, keep an eye on how much the payment goes down each time so that if they're spending either a pound or alternatively £6 or so, then you know something is awry! Hope that helps.


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 Post subject: Re: ParentPay
PostPosted: Mon Sep 08, 2014 7:41 pm 
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Joined: Wed Nov 21, 2007 4:20 pm
Posts: 4660
You can set limits on the daily amount they spend you know :)

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 Post subject: Re: ParentPay
PostPosted: Tue Sep 09, 2014 8:01 am 
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Joined: Tue Mar 04, 2014 9:06 am
Posts: 123
thanks for the advice :-) glad to know its just not been going mad & cannot view it. I didn't know there's we can put limit on it? that's good to know


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 Post subject: Re: ParentPay
PostPosted: Tue Sep 09, 2014 10:21 pm 
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Joined: Wed Jan 18, 2012 11:41 am
Posts: 4605
Location: Essex
hina wrote:
thanks for the advice :-) glad to know its just not been going mad & cannot view it. I didn't know there's we can put limit on it? that's good to know


You usually have to do this via the school rather than ParentPay - we have to write to the Finance Office to change the level we want to set.

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 Post subject: Re: ParentPay
PostPosted: Tue Sep 09, 2014 10:25 pm 
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Joined: Wed Nov 21, 2007 4:20 pm
Posts: 4660
A few years ago you were able to do it on-line. For whatever reason, you do now need to contract your school.

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 Post subject: Re: ParentPay
PostPosted: Wed Sep 10, 2014 8:35 am 
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Joined: Mon Mar 15, 2010 2:45 pm
Posts: 4608
We have had a message to say that parentpay is having problems this week (not just our school, I mean, nationwide) due to everyone trying to load money at once, so it may just be that your account will take a while to update.


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