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Interactive Practice Question Bank CDs
Download Problem?

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PDF Download Problem?

What to do when PDF pages don’t appear in Web browser window

Solution 1: Clear your temporary internet files and try again.

PDF files that show up as blank or corrupt, or those that freeze your browser, were likely damaged during the download process. In order to fix this, clear your browser’s cache, close the browser and make another attempt. If you do not do this, any additional attempts may force your browser to view the cached (and, therefore, damaged) version of the PDF file instead of downloading again from the web server.

Solution 2: Configure Acrobat Reader to NOT open PDF files in browser.

Open Acrobat Reader, and select Edit/Preferences. In the window that opens, click on the Options link in the left menu, and uncheck the option that says “Open/Display PDF in Browser”. Now, return to your browser and clear your temporary internet files again. Refresh the page, and click on the link to the PDF file. Follow any options to allow the PDF file to display in Acrobat Reader instead of Internet Explorer.

Solution 3: Upgrade the Acrobat reader.

Upgrade to the latest version of the Acrobat Reader product. The free Adobe Reader is available from the Adobe Web site at www.adobe.com/products/acrobat/readstep2.html. If you are already running the latest version, remove and reinstall the application.

Solution 4 (Windows only): Upgrade Internet Explorer.

Upgrade to Internet Explorer 6.0 or later, which corrects display issues of PDF files.

Solution 5: Try to open a local copy of a PDF file in the Acrobat product.

Determine if the Acrobat product can open the PDF file from the local hard drive rather than from the Web:

  1. In Internet Explorer, right-click the link to the PDF file, and then choose Save Target As from the pop-up menu (Windows), or click and hold the link to the PDF file and choose Download Link to Disk from the pop-up menu (Mac OS).
  2. Specify a name and location for the PDF file, and then click Save.
  3. Open the Acrobat reader, choose File > Open, and try to open the PDF file that you saved in step 2:
    • If the Acrobat reader displays a blank screen or returns an error when you try to open the PDF file, clear your temporary internet files and refresh your browser window, and attempt again.

Still having problem?

If you continue to have problems, please contact us by email with your order reference.


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