It is worrying and confusing. And it's jolly difficult to find that contact number on the web so thank you for it.
Funnily enough I was about the email them to complain as I called yesterday (via the mainline number and an awful lot of automated messages) to clarify whether I needed to send proof of address or not as the 'letter' I received ( a scrap of badly printed paper with wonky lettering) seemed to indicate that if my dd didn't attend a Birmingham Primary then I should send this in (although it didn't tell me what to send, or where to send it).
The person I spoke to did not seem to have any idea but gave me a lecture on how I must fill in my form soon. When I said I was waiting for the 11 Plus results she became vague. She left the phone for a while to ask someone else, came back, and said, without any conviction at all, that I didn't need to send proof of address.
As we are hoping to move house at some point this year, I asked what I should do if I moved before March. She again wasn't sure (this question seemed to throw her a lot and clearly had never been asked before
) but vaguely said I should give them a call.
Now I'm sorry but after this almost bizarre phonecall, I don't feel any great confidence in the LA to sort out this admissions process effectively, and I am very concerned that I'm going to get stung by not having done the right thing at the right time