Well I'm pleased to be posting some rather good news for a change.
Following our poor treatment during an independent
appeal - we complained to the Ombudsman highlighting a catalogue of maladministration, errors and lies which had beset our appeal.
We understood that the Ombudsman's decision would be final and we respected this as the investigator seemed genuinely concerned at the disgraceful way our appeal had been handled.
The Ombudsman was quited shocked by the behaviour of the appeal clerk after
our complaint had been launched, and referred to him as unprofessional, vitriolic and various other adjectives of that nature.
Therefore when we received a letter saying that the Ombudsman's office had been unable to find in our favour (listing one key reason), we accepted that the procedure had reached it's negative conclusion despite our best efforts and that this was the end of the road.
I was aware that the Ombudsman publishes complaints for others to view and rang to enquire how much detail would be made available on the web site.
I was astonished to find that the Ombudsman was having doubts about the decision (this information was offered voluntarily and unexpectedly).
Feeling confused - I asked how this situation had arisen.
At this point I was advised to write to the Ombudsman to challenge the decision. I explained that I had no idea that I was allowed to do this and really didn't want to as the process had been gruelling enough.
If you receive a negative decision from the Ombudsman - be sure to take the opportunity to challenge it - if you disagreee with the reasons offered.
Your are allowed to exercise this right.