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PostPosted: Thu May 19, 2016 7:38 pm 

Joined: Wed Jan 11, 2006 7:10 pm
Posts: 8766
Location: Buckinghamshire
We have recently had a number of emails to the Appealsbox which we have been unable to deal with because the senders simply didn't get past the first point in this list of instructions as to how to use it. I have highlighted the key issues in BOLD.

Appeals Box for confidential information
This facility is for sending confidential information that will be seen only by a couple of moderators who specialise in appeals - if you wish them to understand more fully the background to your question.

If you choose to use this facility, please note the following points very carefully:

    [1] The email address is AppealsBox[at]elevenplusexams.co.uk - replace [at] with @
    [2] Use your own email address to send your message. You cannot use the forum's Private Message facility to reach the Appeals Box.
    [3] The subject line of your email must be your forum username.
    [4] Any attachments should be in doc, pdf or jpg format. Please do not use links to Skydrive or other cloud storage facilities.
    [5] The Appeals Box is for background information only, and is not meant for private questions or for other purposes.
    [6] The Appeals Box is unmonitored. No email will be sent in reply, other than an auto-response. You will need to post a specific question on the Appeals forum, mentioning that background information has been sent to the Appeals Box.
    [7] Please note that we cannot normally deal with wide-ranging or open-ended questions such as:
        "We've emailed our case - what do you think of it?"
        "We've sent you a copy of our draft appeal letter/speech - please comment."
        "What do you think of all our evidence? Will it be sufficient?"
    [8] Please check the Q&As before posting a question, or using the Appeals Box. Most questions have been answered in the Q&As:

    [9] You must post any question on the forum. If your question is accepted, we shall try to respond on the forum in general terms so as to safeguard your privacy. We will not reveal your name, locality, the school concerned, or any specific extenuating circumstances (unless you have already volunteered this information on the forum). The way in which you frame your question usually gives us a clue as to how to respond appropriately - but if we unintentionally reveal more about your case than you would wish, please let us know as soon as possible. We take great care when responding to questions, and no one, as far as we are aware, has ever had cause for concern.
    [10] We aim to respond on the forum within 48 hours, but this cannot be guaranteed. It is not a good idea to send urgent queries to the Appeals Box just before your appeal hearing!

If you have emailed us in the last month or so and are still waiting for a reply, it is because you have not:

a) told us your forum username in your email, and/or
b) started a thread on the Appeals section about your case to allow us to reply to you.

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