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Appeals Box for confidential information
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Author:  programmer [ Tue Mar 31, 2009 4:57 pm ]
Post subject:  Appeals Box for confidential information

The Appeals Box is for confidential information that will be seen only by moderators - if you wish them to understand more fully the background to your question.

If you choose to use this facility, please note the following points very carefully:

    [1] The Appeals Box is for background information only.

        • It is not to be used for asking questions.
        • Any questions sent there will not be answered either privately or on the forum.
        • Questions must be posted on the forum, and will only be answered on the forum.

    [2] Please do not send us documents unless we ask to see them. Any attachments should be in doc, pdf or jpg format. Please do not use links to Skydrive or other cloud storage facilities.

    [3] The Appeals Box is unmonitored. No email will be sent in reply, other than an auto-response. You will need to post a specific question on the Appeals forum, mentioning that background information has been sent to the Appeals Box.

    [4] Please note that we cannot normally deal with wide-ranging or open-ended questions such as:
        "We've emailed our case - what do you think of it?"
        "We've sent you a copy of our draft appeal letter/speech - please comment."
        "What do you think of all our evidence? Will it be sufficient?"

    [5] Please check the Q&As before posting a question, or using the Appeals Box. Most questions have been answered in the Q&As:

    [6] You must post any question on the forum. If your question is accepted, we shall try to respond on the forum in general terms so as to safeguard your privacy. We will not reveal your name, locality, the school concerned, or any specific extenuating circumstances (unless you have already volunteered this information on the forum). The way in which you frame your question usually gives us a good idea of how to respond appropriately - but if we unintentionally reveal more about your case than you would wish, please let us know as soon as possible.

    [7] We aim to respond on the forum within 48 hours, but this cannot be guaranteed. It is not a good idea to send urgent queries to the Appeals Box just before your appeal hearing!

    [8] Use your own email address to send your message. You cannot use the forum's Private Message facility to reach the Appeals Box.

    [9] The subject line of your email must be your forum username. If a moderator/senior forum member is expecting your background information, the subject line of your email should be your forum name + "for the attention of ......."

    [10] The email address of the Appeals Box is AppealsBox[at]elevenplusexams.co.uk
    - replace [at] with @

We have always invited questions about individual cases on the forum, and it has been our hope that any advice given is of interest to other readers too. However, we realise that on occasions there may be personal circumstances in an Appeal case that would cause upset or embarrassment if your family were to be identified.

By making an "Appeals Box" available, our aim is to facilitate the discussion of individual cases on the forum for everyone's benefit, while simultaneously offering greater confidentiality.

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