Thanks for replying everyone, I was able to meet up with her English teacher after school before the xmas break.The level she achieved in the report was based on the last end of unit test which I was able to see myself and is not the level she is working at.
In the test itself there were around 10 questions with smaller ones, the handwriting comment referred to her rewriting her answers from the scrap paper onto the answer sheet which ate into her time.So of the questions she had been given she only answered 8 leaving two which were worth the most marks.
I don't think she has been taught time management in exams which her teacher said could definitely be improved.
I always check her school books so was just shocked. Her teacher said her writing was good but she should focus more on comprehension and building more develped vocab.She does enjoy history but RS is another loathed subject mainly because she doesn't put detail in her answers. She is more mathematically inclined as she is currently at level 7b but I think she needs to put much more work into developing her English as well.
She is not an avid reader which I think is half her problem. We have started daily sessions though which I hope will pay off.