New ombudsman advice service

[Etienne]

For anyone dissatisfied with the conduct of their appeal:

From 1 April 2008, we have a new advice service – the LGO Advice Team. You can call an adviser, who will listen to you and say whether we can consider your complaint. If we can the adviser will take down the details, explain our role and tell you what will happen next. To contact them, please call 0845 602 1983 or 024 7682 1960 (please note that calls may be recorded for training and quality purposes). The service is available from 8.30am to 5.00pm, Monday to Friday.