FAQs - Our Products

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Why should I buy from ElevenPlusExams.co.uk?
Apart from books what else do you sell?
What is an ISBN number?
Why do some books have two ISBN numbers?
What is an E-paper?
Is it better to buy the CD Interactive Software instead of the download?
Can I use the Interactive Software for more than 1 child?
Will the Interactive Software work on an Apple Mac?
Is it possible to print out tests from your Interactive Software?
I can no longer see the ElevenPlusExams software since having my PC cleaned?
Can I transfer the ElevenPlusexams software to my new PC?
I am having difficulty downloading an E-paper?
I am having difficulty in downloading/installing the Interactive Software?
How do I download or install the Interactive Software?

Why should I buy from ElevenPlusExams.co.uk?

With 11+ being such a crucial event in your child’s education you want to sure that you get the best possible material, information and service. We believe we can provide this better than any other 11+ provider as we are the largest and longest established 11 plus provider online:

  • Do you need expert guidance on what to buy for your region? As 11 plus specialists we can help and guide you on what to buy and recommend the right materials appropriate for your region. Large suppliers such as Amazon or WHS Smith will not have this expertise. Indeed, we have come across tutors who have little knowledge of the exam and the regional nuances. Many other 11 plus websites do not have a telephone number or are biased as they only sell their own products.
  • Do you want the best quality practice material for your child? We will not sell any 11 plus material on our website that has not been quality approved by our panel of teachers, examiners and professionals authors as being suitable. Many other 11 plus sites are selling their own E-papers that are of poor quality, do not contain all the correct question types or reflect the true level of difficulty. It is very easy for anyone to create and release an E-paper for sale or free download without going through any quality testing. We guarantee that all our E-papers are of approved quality and suitable practice material.
  • Do you want fast delivery? All orders received by 2pm are dispatched on the same day (Monday to Friday) otherwise, they are dispatched the next business day. This is especially important in the lead up to the exams. Whilst larger supplies such as Amazon offer a fast delivery service, this is not always as reliable because items are not always in stock. We often receive orders from distressed parents in the lead up to the exams because their Amazon order was up to 6 weeks late!
  • Do you want the convenience of being able to buy everything you will ever need for 11+ from one place? We stock and sell 400 book titles and 175 downloadable E-papers. Most customers make multiple purchases over a period of time and find it easier to purchase everything from one store.

Apart from books what else do you sell?

We sell downloadable products, namely E-papers, these are test papers which you can print at home, and Interactive Software that you can download for your child to practice on the computer.

What is an ISBN number?

This is a 10 digit or 13 digit number which is unique number for the publication of every single book. The number is printed on the back of every book usually underneath the bar code.

If you know the ISBN number of the book you want, you can easily find it by typing this number in the search box. Due to the fact that we only sell titles that are mainly 11 plus you probably don’t need to type in the whole ISBN number in the search box in order to find the book. Usually, you can find the book by using just the last 4 numbers of the ISBN.

Why do some books have two ISBN numbers?

Two ISBN numbers does not mean that there are two editions or versions of the same book. On January 1, 2007, the book industry starting to use 13 digit ISBNs mainly to expand the numbering system with a view to replacing the 10 digit number so that all titles eventually use only the 13 digit number.

All new publications use the 13 digit number but for existing titles that were published prior to 1 January 2007, during the transition period, publishers are still using both the 10 digit as well as the new 13 digit number.

Both numbers are still unique to that title and so can be used to find the title.

What is an E-paper?

This is an 11 plus paper available in PDF format which you can download and print at home. You should only purchase this if you have access to a computer and printer. We are unable to print E-papers and post them to you. If you wish to buy ready printed papers you can purchase these from the books section of our 11 plus shop.

Is it better to buy the CD Interactive Software instead of the download?

Both the CD and download contain the same software program; there is no difference except the method of installation. Both have a single user licence which means there can be only one activation of the software on a single computer.

More than 90% of our customers purchase the download because it is cheaper in price and there is no postage; in effect, for the cost of two CDs by post, you can purchase three software downloads. It makes sense therefore, to buy the download because for a similar price you can get a third software with around 1,000 extra practice questions.

It’s also more convenient as you will not have to wait for the post, you can start using the software immediately.

Can I use the Interactive Software for more than 1 child?

Yes. Provided each child is given a separate user account to login on your window’s computer, their test results will automatically be stored separately.

Will the Interactive Software work on an Apple Mac?

Unfortunately, the software is designed to work on windows PCs only.

What do you mean by single user license for your Interactive Software?

This means that you can install the software on one PC only, you will not be able to make multiple copies of it by installing it on other computers. You will be provided with a serial number which you will need to enter when prompted in order to active the software. This is a security feature to prevent multiple illegal copies being made.

The software is intended for private home use only. It is not to be used for business purposes by home tutors or tuition centres.

Is it possible to print out tests from your Interactive Software?

No. The Interactive Software is designed for practising tests on the computer especially because it is then able to mark and automatically time how long your child takes with each question and test. The results of the last 10 attempts of any test are stored to help you monitor your child’s progress.

I can no longer see the ElevenPlusExams software since having my PC cleaned?

If your software was uninstalled you may reinstall it again from the link that we provided to you in the Email order notification using the same serial number stated in the email. Don’t worry if you have lost that email as we ca re-send you the link if you request this by email 11plus@elevenplusexams.co.uk.

Please note that you cannot download from the link that is contained in your order history of your account login as this link will have expired.

You can only re-install the software provided it is on the same PC.

You cannot make multiple copies of the software by downloading it onto several computers as the serial number to activate the software can only be used on a single computer. You can thus re-use the serial number if you wish to reinstall the software on your original computer. This is a security feature to prevent multiple illegal copies of the software and was introduced to enable us to keep the price of the software to the minimum.

Can I transfer the ElevenPlusexams software to my new PC?

We have been able to keep the price of the software to the lowest price because of the inbuilt security to prevent illegal copying and therefore it is not possible to copy the software onto another PC. Since most children will only use the software during their 11 plus exam for about 1 year at the most and as our customers do not upgrade their PCs every year this is rarely a problem.

Our customers tell us that they would prefer the lower price and have the option to make a second purchase if they decide to upgrade their PC or they wish to install a second copy of the software on a laptop to take on holiday, rather than pay for a multiple licence. This would still represent good value because the software works out cheaper than purchasing printed papers and, whereas the software can be used again and again, printed papers cannot.

I am having difficulty downloading an E-paper?

E-papers are in PDF format. You will require Adobe Acrobat Reader to view the file. This software is free and it is likely to be already installed on your computer. If it is not, you can download a free copy from this link: http://get.adobe.com/uk/reader.

The information at this link gives more information to help you.

I am having difficulty in downloading/installing the Interactive Software?

  • The firewall software has not been fully disabled.
  • Customer is attempted to install on an Apple Mac computer. The software does not work in Apple Mac computers.

Please ensure that

How do I download or install the Interactive Software?

The software is very easy to install and can be done in a matter of 3-5 minutes.

Installing by Download

You can download the software via the URL link that is contained in the email we sent you when you placed your order. Depending on the browser being used, when you click on the URL link you will see a pop up window asking if you to Run or Save the File. You should click Run. This will launch the installation wizard.

If the option you see is Save or Cancel then you should select Save and then go to the save file and click on it to open and launch the installation wizard.

The first screen you will see on the installation wizard is the Welcome screen. Click Next.

The second screen shown will be the Destination Folder, where the wizard will automatically select a suitable folder in your C drive to save the software. Click Next.

The Third screen is the Shortcut screen advising the location of the shortcut link. Click Next

The final screen is Ready to Install. Click Install.

Once you click on Install button, the software will self install and an Activation Wizard will automatically load which will prompt you to enter your serial activation code. We suggest you copy and paste the code number from the email to avoid entering it incorrectly. After entering the code the software program will open and your child can start practising. You will also be able to access the program if you click on your windows Start button and go to All Programs. The volume you purchased will be listed under Eleven Plus Exams.

CD Rom installation

The procedure is the same, except that the installation wizard will automatically launch on inserting the CD.

If you still need guidance please contact us by email 11plus@elevenplusexams.co.uk with your telephone contact number and we will call you to talk you through the installation or download procedure.

What is the minimum PC System Requirements for your software?

In order to install the interactive software your PC will need to have the following minimum system requirements:

Processor: Pentium 233 MHz (Recommended: Pentium 500MHz or greater)

Operating System: Any of the following operating systems with the basic service packs:

Windows 98, Windows 7, Windows Vista®, Windows XP, Microsoft Windows NT 2.0, Windows Millenium Edition, Windows 2000 Windows XP Professional, Windows XP Home Edition , Windows Server® 2008, Windows Server 2003.

Software: Adobe (Macromedia) Flash Player 8 or above

Ram: 64 MB RAM (Recommended: 128 MB RAM or greater)

Disk Space: 15MB on the installation hard drive.

Device: CD-Rom Drive

This software does not work in Apple Mac computers.



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